Frequently Asked Questions
To help you get started we’ve compiled a list of the most frequently asked questions we receive and the answers to those questions. Chances are that more than 80% of your questions can be answered by reading through the questions and answers below. Due to the conditions of our financial services license we are unable to advise on any matters considered personal, however we hope the following will answer any questions you have about Money Morning Investment Research and our services. If you can’t find what you’re looking for here, please don’t hesitate to Contact Us directly.
I just subscribed to one of your newsletters, where do I start?
First, read the confirmation email. This email will provide you with your unique username and password and a link to the subscriber only website. In it you will also find information on any special reports you should read before you start investing in any of the editor’s recommendations. It will provide you with a tax invoice and important information regarding your subscription and our contact details should you need assistance.
Secondly, go to the subscriber-only section of the website using the link on your confirmation email, or the login portal on the top right-hand corner of the Money Morning Investment Research website. When you log in, you will see all the newsletters you are currently subscribed too. Simply click on the newsletter you want and you will be taken to its dedicated website. When you first subscribe to a paid subscription newsletter, you will be given a username and password to log into the subscriber only section. You will need to update this temporary password when you first log in.
Thirdly, ensure you familiarise yourself with the reports. Reading the previous monthly issues and weekly updates will give you a taste of the writing style and what kind of research you can expect. As a new member, you might like to read the material under ‘Special Reports’. These reports have been written with the new subscriber in mind, and give you an idea of what you can expect from your new service. Also, in some cases, a special report may give you insight into what makes each editor tick.
Now, we aren’t going to tell you straight out to buy ‘this stock’, the whole point is that you read the research and make your own decision on what stocks are suitable to your personal situation. On the last page of the latest monthly issue you’ll find a table with the current portfolio and the date the stocks were tipped. Go back to the issues the stocks were originally recommended in for the research. Every month each stock will be updated with a ‘buy’, ‘hold’ or ‘sell’ status. However, after reading the research, check the current stock price and make your own decision. The weekly updates will contain current information on the stocks since they’ve been in the portfolio, useful information on trading and other aspects of the market you may be interested in. Good luck!
How do I update my credit card details?
To update your credit card details please call Customer Service directly on 0800 547 791. This ensures maximum security of your payment details. Please remember to keep your credit card details current and up to date. If your credit card is declined due to you either changing credit card numbers or your credit card expiring your subscription will be cancelled and you may miss important information and trade alerts.
I’m not receiving any emails, what do I do?
First and foremost, ensure that we are added to your email whitelist/safe senders list. You should do this as soon as you subscribe to any Money Morning Investment Research service. Due to the sensitive nature of many of our emails, they can sometimes be inadvertently flagged as spam by your email provider. Please make sure the following email addresses are added to your safe senders list:
How do I cancel my subscription?
You can cancel your subscription to any Money Morning Investment Research service at any time, however, we do not offer refunds for subscriptions in which a No-Refund policy was stipulated. As soon as you cancel your subscription all emails will stop and you will no longer have access to the members’ area of the website. To cancel a subscription please email Customer Service at email@example.com or call on 0800 547 791.
What if I get stuck or I can’t find the answer here?
First, don’t panic. Second, contact our Customer Service team. If they can answer your question they will. If they can’t, you may find the answer to your question in a weekly update or monthly issue. They will let you know where to find it. Email them at firstname.lastname@example.org or call directly on 0800 547 791.
Investment and Trading Advice
What is the difference between general and personal advice?
Advice given to a person is personal advice where the provider of the advice has considered one or more of the person’s objectives, financial situation and needs, or a reasonable person might expect the provider to have considered these matters. Providing general financial advice is considered to be making a recommendation, or giving an opinion about acquiring, holding or disposing of a financial product.
What is a stop loss?
A stop order (also known as a stop loss order) is an order you place with your broker to sell your position if the share price drops below a certain level (Or above if you are short selling). For instance, if the share price of XYZ Ltd was trading at 90 cents, you could place a stop order at 80 cents.
This means if the share price falls to 80 cents your broker will sell you out of the position for around that price. Warning: If the shares ‘gapped’ lower to say, 75 cents then you order would be executed at that price. Your order may not get filled at the level at which you place your stop.
If you’ve never placed a stop order with a broker, our advice is to give them a call to ask them about it. Sometimes different brokers have different rules and procedures over how these trades are handled so it’s best to check with them first.
Can I use leverage with the recommendations?
That’s completely up to you. If you’re a more advanced trader you can use leveraged instruments if you want to ‘bet’ yourself a bigger stake in a trade. Contact your broker for more information.
How does the buy-up-to price work?
Some of our editors include a buy-up-to price for each recommendation. These take into account a lot of factors and are carefully planned. Depending on when you subscribe to a newsletter, some of the recommendations may or may not have passed the recommended buy-up-to price.
Recent market conditions do have an effect on the price and as markets can be volatile the stock may trade in that range again. An editor will move the buy-up-to price if they believe it necessary. After reading our research we hope that you will make your own decision as to the price you are comfortable with.
Do you hold any interest in the companies recommended?
No. It’s not the most popular policy among staff, nor is it legally required. We could own the shares we write about as long as we disclosed it.
And there’s an understandable argument that a share recommendation has more credibility if the editor puts his money where his mouth is. So why not allow it?
It keeps things simple and direct. For one, the buy and sell recommendations made by editors are not compromised by any personal emotional or financial interest in the share. It keeps them objective. More importantly, it keeps the business relationship clear: our editors are paid full time (and well) to research and write the kind of stories that they probably wouldn’t be allowed to write anywhere else. Their compensation, and really the whole firm’s viability, hinges on whether you find the work we do useful and profitable. We don’t make management fees because we don’t manage money. We only make money if readers find our ideas intriguing enough to subscribe to a service and useful enough to continue subscribing. Clean, transparent, and without any hidden incentives. And if that is not good enough for you, it’s hard to imagine what is!
Is it risky? Could I lose a lot of money?
With investing and trading there’s always the potential to lose big. It’s important to remember that when investing, your capital is at risk. The value of any investment, and the income derived from it, can go down as well as up. For any investment, never invest more than you can afford to lose. Please seek professional independent financial advice if you are unsure and regarding your own personal situation.
How much money should I stake in each trade?
It’s been said before and we’ll repeat it now: never invest more than you can afford to lose. But in the end, this is down to you and your personal circumstances and risk tolerance.
Using the Money Morning Investment Research Website
What do I do if I’ve forgotten or lost my password?
If you have lost your password you can retrieve it through the Money Morning Investment Research website. When you are logged out you will see a ‘Lost Password’ link in the top right corner of the page, in the login box. Click on this link and then enter your email address and hit the ‘Get My New Password’ button. Make sure you use the email address linked to your account. You should receive your password via email within 15–20 minutes. If you do not receive an email, please contact Customer Service at email@example.com or call directly on 03 7019 0410 or if calling from overseas +64 03 7019 0410 and they will be able to tell you your password and/or update it for you.
How do I change my login details
The username provided to you by Money Morning Investment Research is permanent. If you do need to change this you can do so directly through Customer Service. You can update your password manually at any time in the Manage My Account section of the Money Morning Investment Research website. To do this, make sure you are logged in. Once logged in you can access the customer self service area. You will find a link to change your password on this page. Your password will update immediately after you have completed the process.
How do I update my address?
This can be done in the Manage My Account section of the Money Morning Investment Research website. To do this, make sure you are logged in. Then, once you are, you can access the customer self service area. You will find a link to change your mailing address here. Make sure your mailing address is current as we may send important information regarding your subscription to this address.
Is your subscription missing? Please follow these instructions:
- On the Money Morning Investment Research website, please click on the grey ‘Logout’ button on the top right section of your screen.
- Login again using your credentials.
- If you are still unable to see your login, please submit an inquiry using the form on this page.
Your Subscription with Money Morning Investment Research
When are your newsletters published?
Monthly issues come out towards the end of each month and are sent to your email after the market closes. The weekly updates are also released after market close. But on occasion editors will send updates during market hours if there is important or time sensitive news.
Recommendations are released either before or after the market closes so subscribers have time to digest the information and make a decision. All subscribers receive our emails at the same time.
With all the subscribers you have can the share price jump?
In the case of small-cap stocks this can and does sometimes happen. This can be due to stock picks not having the liquidity available which means that occasionally stocks will gap up when a stock tip is announced.
To overcome this, a ‘buy-up-to’ price is recommended. Again, because of the nature of small-caps, the price can quickly gap down should there be adverse market conditions. However we do encourage readers to only use buy-up-to prices and stop-losses that they are comfortable with, not just our suggestions.
Do you run a training course?
No. Our services are for investors who are simply looking for the benefit of well researched advice. If you just want simple buy and sell tips, and advice on which stocks to trade and where to set your stop-loss, then this is for you. All advice we provide is general advice. We are unable to provide personal advice. Please seek professional independent financial advice regarding your own personal situation or if you are unsure about an investment.
Do I have to make a lot of complicated calculations?
None at all! Our editors do all the analysis, strategic planning and trade management for you. They can calculate your entry points, stop loss positions and exit points. You don’t have to do any maths at all. However, we do encourage you to make your own decision on what price you are comfortable with.
Why are you giving away your trades?
Well, we’re not — that’s what the subscription fee is for!
I keep getting mixed messages from different editors.
All our editors are independent and think for themselves. One of the virtues of having an office full of independent thinkers is that you don’t get groupthink. People often disagree. Ultimately, we have no idea what the future holds. We try to get a bunch of hard working people producing their best investment ideas and they let you decide how to fit them into your own financial plan.